Terms of Service

The agreement

These terms govern use of the Trensli platform and the managed work we do alongside it. Where we have signed a separate order or services agreement with your restaurant group, that document governs and these terms fill the gaps.

What Trensli provides

Trensli is a managed platform. That means two things run together: software for holding and using your operating knowledge, and our team doing the work of capturing, building and maintaining that knowledge.

Managed Launch — The initial capture, clarification, buildout, configuration and rollout of your system.

Ongoing platform — Access to Trensli plus continued maintenance as your operation changes.

Scope — The specific work is set out in your order. Anything beyond it is quoted separately.

Managed services

Certain Trensli subscriptions include managed implementation, maintenance or customer-operations services.

ImplementationTrensli personnel may organize, draft and configure Customer Content in connection with those services.

Ongoing supportTrensli personnel may update, maintain or otherwise process Customer Content as part of the service.

Customer authorityThe customer remains responsible for determining and approving its restaurant policies, procedures, recipes, safety standards and other operating decisions.

Operating decisionsTrensli personnel do not become managers or operators of the customer’s restaurants and do not have authority to make operating decisions on the customer’s behalf unless expressly stated in a separate written agreement.

Your content

Your operating content is yours.

We do not claim ownership of your procedures, training, recipes, policies or location detail.

Restaurant-specific content created by Trensli from your operation as part of purchased Services will be treated as Customer Content unless otherwise stated in the applicable agreement.

You grant us the access we need to host it, build on it and maintain it for you. You can export it during your agreement and for a reasonable period after it ends.

Content export

Upon termination or expiration of the customer relationship, customers may request a usable export of approved Customer Content according to Trensli’s applicable offboarding process.

Approval and accuracy

Trensli

Drafts, organizes and maintains operating content.

Your authorized approvers

Decide what is correct and approve what becomes the operating standard.

Nothing becomes an approved standard until someone with that authority approves it. You are responsible for the accuracy of the operating decisions you approve, and for making sure the people you name as approvers are the right people.

Acceptable use

Do not use Trensli to store unlawful content, to attempt to access another group’s workspace, or to probe or disrupt the service. Do not share sign-in credentials between people — accounts are per person so that the approval record means something.

Fees

Fees are set out in your order and are exclusive of tax.

Managed LaunchInvoiced against the launch schedule.

Ongoing platformInvoiced on the cycle stated in your order.

On-site workTravel and lodging for on-site work within the agreed Managed Launch scope are included in the Managed Launch price.

Term and ending it

Your agreement runs for the term stated in your order. Either of us may end it for material breach if the breach is not fixed within thirty days of written notice.

On ending, we will make your content available for export and then remove it on the schedule described in our privacy policy.

Liability

Neither of us is liable for indirect or consequential loss. Our total liability is capped at the fees paid in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. If a change materially affects a customer we will give notice before it takes effect, and the date at the top of this page will change.

Governing law

Trensli is operated by Trensli Inc. These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.

Where a signed customer agreement applies, its governing-law and dispute-resolution terms control instead.

Questions about this page?

Write to legal@trensli.com and we’ll come back to you.

The agreement behind the platform.